Unisex T-Shirt "Forbidden Temple"
Unisex T-Shirt "Forbidden Temple"
Product details
Size chart
Shipment
🌍 1. Where I deliver
I currently deliver the Black Ursus Vibe to Germany and Austria.
💶 2. Fair Shipping Costs
I hate hidden costs at checkout. That's why we have a clear, fair flat rate:
- Standard Shipping: A lean €4.90
- 🔥 Crew Bonus: For orders over €60, we cover the shipping costs entirely for you!
🕧 3. Delivery Times & Our Sustainability Promise
I'm not a fast-fashion label. I produce on-demand – meaning your item is only freshly printed once you click "Order". This prevents overproduction, protects the environment, and guarantees you top quality. Thank you for joining us on this journey! 💚
- Production Time (Printing & Quality Check): 1–3 business days
- Shipping Time: 3–8 business days (depending on the region)
- Total Duration: You'll usually have your unique item in your hands within 5 to 10 business days.
- 💡 Good to know: Since we produce with specialized partners, different items (e.g., a hoodie and a mug) may arrive in separate packages. So don't be surprised if the postman rings twice!
🚚 4. Who delivers it? (Our Shipping Partners)
To ensure your new gear arrives safely, I work with reliable service providers: DHL, DPD, GLS, and Austrian Post.
🖲️ 5. Where is my package? (Tracking)
As soon as your item leaves our warehouse, you'll automatically receive an email with your tracking number. This way, you can monitor the delivery status at all times.
🛠️ 6. Package damaged? (Transit damage)
Despite all care, something can go wrong during transport. If your goods arrive damaged, please take a clear photo of them immediately and contact us within 48 hours at 📧 support@blackursus.at. I'll sort it out for you!
🛃 7. Customs & Fees
No stress: Since I produce and ship entirely within the EU, there are absolutely no additional customs fees for deliveries to Germany and Austria.
return
🔄 Returns & Exchanges – Fair Play for the Crew
Does a piece not fit perfectly, or did you imagine it differently? No stress. You have 14 days from receiving your package to send it back to us. To ensure a smooth process for both of us, here are the rules of the game:
👕 Stay Fresh: Condition of the Merchandise
Of course, you can try on your new item to check the fit – just like in a changing room. The important thing is that the item must be returned unworn, unwashed, and in absolutely perfect condition.
🚨 Important Rule:
If a label or hygiene seal is attached to the product, please leave it on! If it's torn off, we unfortunately cannot accept the return.
🌱 Sustainability & Our Print-on-Demand Promise
As you know, we don't have huge warehouses full of fast fashion. Your clothing item was printed exclusively and freshly for you. Every return burdens the environment and us as a small label. Our request to you: Before your next order, always briefly check our size guides to avoid unnecessary returns and CO₂. Together, we'll make streetwear more sustainable!
💸 The Costs
As an independent label from Vienna, we unfortunately cannot offer free returns like the big shipping giants. In this case, you bear the postage costs for the return shipment yourself.
📦 How to Return:
So that we can quickly identify your return, we handle it very easily through our Return Center:
- Register return: Click here on account.blackursus.at and simply log in with the email address from your order (you don't need a password).
- Select items: Choose the pieces you want to return and click "request".
- Off to the post: As soon as we've briefly approved your request, safely pack the items and send the package (sufficiently stamped) directly to our headquarters:
Black Ursus E-Commerce e.U.
Wareneingang/Retoure
Karl-Popper-Straße 5/36
1100 Wien
Österreich
🛠 Damaged or Faulty Goods?
Did something go wrong with the print, or did the package arrive damaged? Then you often don't even have to send it back to us! In this case, just send us an email directly with a photo of the defect to support@blackursus.at and we will immediately arrange a free replacement for you.
Need Help?
If the return center gets stuck or you have questions about your return, just send an email to support@blackursus.at – we will help you personally!
Once the package has arrived and been checked, we will refund the purchase price to your original payment method
Care instructions
✨ Care Guide: Keep it Fresh
Here's the secret recipe to keep your item as fresh as the first day:
Keep cool: Wash it in cold water (30°C) and turn it inside out beforehand.
Be gentle: Use the delicate wash cycle and leave out the fabric softener; the print will thank you.
Take a breather: Hang it on the clothesline instead of putting it in the hot dryer.
Take care when ironing: Only use lukewarm water, iron inside out and never iron over the design.
Product Safety & Compliance (GPSR)
We place the highest value on quality and safety. In accordance with the General Product Safety Regulation (GPSR), Black Ursus E-Commerce eU guarantees that all products offered are safe and comply with applicable EU standards and legal requirements for chemical safety.
If you have any questions or concerns regarding product safety, please contact us directly:
- Email: support@blackursus.at
- Postal address: Karl-Popper-Straße 5/36, 1100 Vienna, Austria
